Independent Customer Survey – THE RESULTS

 

How would you rate D-Drill in terms of the following:

Answer Options		Excellent	Very good	Good	Average	Poor	Not applicable	Response Count
Quality of our work		26	54	14	1	0	1	96
Quality of customer service		28	48	15	3	2	1	97
Value for money		12	37	37	9	0	1	96
Commitment to health and safety		18	39	24	13	1	0	95
Skills and knowledge of the D-Drill team		36	37	20	2	1	1	97
Innovation		11	36	33	7	0	10	97
Business ethics		16	37	29	3	0	12	97
Answered question								97
Skipped question								0

 

If you have used our competitors for a similar service to those provided by D-Drill, can you let us know how we compare? (PLEASE ONLY ANSWER IF YOU HAVE USED COMPETITORS PERSONALLY)

Answer Options	Response Percent	Response Count
D-Drill is CONSISTENTLY BETTER than competitors	32.3%	20
D-Drill is USUALLY BETTER than competitors	46.8%	29
D-Drill is generally AS GOOD BUT NO BETTER than competitors	19.4%	12
D-Drill is GENERALLY WORSE than competitors	1.6%	1
D-Drill is CONSISTENTLY WORSE than competitors	0.0%	0
Please feel free to comment		6
Answered question		62
Skipped question		35

 

Number	Response Date	Please feel free to comment	Categories
1	Nov 22, 2010	Both jobs for myself have been carried out as required, thanks, but in both cases the protection of adjacent walls and surfaces has been poor and resulted in redecoration or severe cleaning
2	Nov 22, 2010	Mr John Emberson is a true Professional, 100% Commited to the client
3	Nov 22, 2010	Many thanks for the excellent service from the men at southmead hospital job
4	Nov 23, 2010	Never needed to use competitors due to responsiveness od D-Drill.
5	Nov 23, 2010	Never been let down once, site team are very dedicated workmen
6	Nov 24, 2010	Sometimes we get cheaper costs for jobs.

 

Please rate the following:

Answer Options	Never in a million years									Definitely	Rating Average	Response Count
How likely is it that you would recommend  D-Drill to a friend or colleague?	3	0	0	0	4	0	8	12	14	56	8.88	97
Please feel free to comment												2
Answered question												97
Skipped question												0

 

Number	Response Date	Please feel free to comment
1	Nov 22, 2010	Depends on the branch
4	Nov 23, 2010	Responds promptly to our short noticc requirments

 

Have you ever recommended D-Drill to a friend or colleague?

Answer Options	Response Percent	Response Count
Yes	74.5%	70
No	25.5%	24
Answered question		94
Skipped question		3

 

To help us improve, can you suggest anything that we could do to improve the service that you receive?

Answer Options	Response Percent	Response Count
		18
Answered question		18
Skipped question		79

 

Number	Response Date	Please feel free to comment
1	Nov 22, 2010	Keep prices competative
2	Nov 22, 2010	Spare drill bits and/or equipment available on all jobs may assist with speed
3	Nov 22, 2010	Timekeeping Provision of Site Specific Method Statements
4	Nov 22, 2010	Protect adjacent areas
5	Nov 22, 2010	Continuity on labour on ongoing projects, come out with proper equipment that works
6	Nov 22, 2010	Be more competitive when pricing
7	Nov 22, 2010	continue as before
8	Nov 22, 2010	Will need in future PAT test certificates when required for clients before works start
9	Nov 22, 2010	all staff to carry rams needed for work being carried out
10	Nov 23, 2010	take at look at your costings
11	Nov 23, 2010	Mark out hole positions
12	Nov 23, 2010	ensure method statements are issued to your client when requested
13	Nov 23, 2010	At times arranged jobs can be delayed due to D-Drill constraints elsewhere.  Sometimes the fact that the team is not coming to site on a particular day is not notified to the site team, meaning we have to chase up the matter.
14	Nov 23, 2010	The service is satisfactory but H&S issues should be addressed
15	Nov 23, 2010	n/a
16	Nov 23, 2010	pre planning of health and safety documents.
17	Nov 24, 2010	just make sure that all leads are in good condition we had one instance when the 110v lead being used by your operative was worn and showing bare wires which was picked up on a safety inspection
18	Nov 25, 2010	using provided forms to aknowledge enquiry and intention to quote by return date

 

 

Is there anything positive that you would say about D-Drill that we can quote in the (confidential) awards application? If so, please can you add your name alongside the comment please.

Answer Options	Response Percent	Response Count
		19
Answered question		19
Skipped question		78

 

Number	Response Date	Please feel free to comment
1	Nov 22, 2010	All operatives are polite and helpfull, work safely and leave site clean and tidy, whilst working in sensitive areas. Mark Youle
2	Nov 22, 2010	Alaways responsive to request no matter how short the notice is without adding a premium cost to that response
3	Nov 22, 2010	Arrangements and appointments have always been met on time, and the work carried out has been "spot on" Peter Sayes Service.
4	Nov 22, 2010	We have used your team lead by Mr John Emberson fot the last 30years i believe. John is the most professional and commited gentleman i have come across, please give John & your team our Sincere thanks.for their instant responce to a demanding client being R D Projex Ltd. Best Regards, Martyn Whitaker - Operations Director.
5	Nov 22, 2010	Reliable, fairly priced, able to think on the spot
6	Nov 22, 2010	Reliable and good value for money, non commercial contractually.
7	Nov 22, 2010	nothing to say
8	Nov 23, 2010	Always there when needed and are reliable and professional  but I can only speak for the Craghead depot
9	Nov 23, 2010	Thank you for your fast response and work carried out was of good order
10	Nov 23, 2010	consistently willing to help as far as is possible even under short notice
11	Nov 23, 2010	dont have need to use D Drill on a regular basis but when i do ring still treated as a valued customer. S Blake Kier.
12	Nov 23, 2010	First class service and willing to go that extra mile.Paul walker MD
13	Nov 23, 2010	I've dealt with Steve Furley & Vicky Davies and found them both to be very helpfull & quick to respond.
14	Nov 23, 2010	Propt & efficient service, and always get the job done.
15	Nov 23, 2010	Prompt service both with quotations and on site delivery with a work with you attitude.
16	Nov 23, 2010	the lads on site will listen and are happy to make changes to the work specified as and when needed.
17	Nov 24, 2010	Allways carry out work as requested on time, even out of hours, and in difficult conditions.
18	Nov 28, 2010	Have used D Drill over the last 20 years and always been delighted with the service D Stafford Moortown Const Ltd
19	Nov 30, 2010	good service at the cost quoted good team to work with